Shipping & Returns

If you need products delivered by a specific date, please email brooklynbiltong1999@gmail.com to confirm availability. Brooklyn Biltong offers nationwide express delivery, but delivery times may vary due to delays with our courier partners beyond our control.

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• Gauteng: Same day or up to 2-day delivery.

• Every Other Province: Next day or up to 3-day delivery.

• Outlier Areas: 2-day or up to 4-day delivery.​

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Shipping Terms

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Brooklyn Biltong is not liable for lost, misplaced, or delayed shipments or damaged freight once dispatched by the freight carriers. We also cannot be held responsible for lost or stolen packages with delivery confirmation to the provided address. The customer is responsible for filing any claims with the carrier for damaged or lost shipments. We are not liable for mis-delivery errors or incorrect shipping information.

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Product Returns/Exchange Shipping Terms

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A separate charge of R100 applies for each return, exchange, or refund shipping cost back to Brooklyn Biltong. For more information, please contact us at brooklynbiltong1999@gmail.com.